Whether a clinician, hospital staff, or facility administrator, you’re only a phone call away from appropriate and enabled assistance any time of the day or night. You may also notice that our staff provides personal numbers all the way up the ladder. You can always reach our executive leadership, when necessary.
Call us 866-931-8882 | info@hccdoc.com | Emergency After Hours 214-356-6157
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Contact HCC to get more specific information on how we can help you.
Our Team Visits On-Site
You will be visited monthly or more, when necessary, by one or more representatives from your HCC facility team. Our team comprises a site manager, director, recruiter, credentialing, and scheduling administrator.
- 24/7 Facility Hotline, with rollover to backup, if response time exceeds 15 minutes
- 24/7 Clinical Support Hotline
- 24/7 Physician Scheduling & Travel Hotline
At HCC, we build relationships with local clinical resources for eventualities such as weather conditions, unexpected illnesses, and other unusual circumstances. Rest assured that your facility will be covered.
Hospital Staff Training & Resources
Hospital Care Consultants promotes education by creating a variety of training resources. We have an extensive library of presentations and tools to help with many topics, including:
- MIPS and Core Measures
- Customer Service
- Patient Satisfaction
- Case Management
Why Patient Satisfaction?
There’s more to patient satisfaction than the healthcare provided, and good customer service goes a long way in improving patient satisfaction. On top of that, every faculty member in a hospital plays a role in how satisfied a patient is while there, from doctors to receptionists.
HCC offers training on customer service to ensure that all staff is giving off the appropriate disposition when working.